"Dizzy but stable" condition in hospital after long ordeal

For Coventry local Michael Costa last weekend wasn't as glorious as first planned. After going online to plan a weekend hike and encountering problems with his broadband he decided to phone BT, his supplier, to explain his frustrations. After looking up the number online Costa encountered "incorrect number" messages until he finally found a number that worked - or so he thought.

Costa explained his problem in length with the operator - after various tedious security questions. He was then passed though to another department where the process began again. Much to his frustration this happened 7 times in total making Costa question who he really was - and that was before the call got disconnected and the call had to be repeated.

Given the runaround

Costa insists he was given the runaround and nobody wanted to help him. He was passed through department to department and had to repeat so much security questions that he was unsure who he really was at the end of it. "Their customer service is a joke, they blamed me saying my computer got a virus from accessing dodgy websites. I tried to tell them a give me computer a good clean everyday with antibacterial wipe so it couldn't be that. Also I could hear the woman on the other end of the phone giggling away when I told them my mothers maiden name, Scutterpuss. I pulled out chunks of my hair during the call and had to take a wizz in my pants it was that long"

Michael also insists he did not visit mailOrderBrides4u.com on purpose and also insists his Facebook was hacked when his sister received explicit photos intended for somebody else.

For BT's part they say they are reviewing the situation and are offering his a 10% discount on the price of the hefty bill for the phone-call he made to support at £5 per minute. Lets hope Michael can overcome the trauma and find a way out of the new 24 month contract he signed up to without knowing it.

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